BOOKING POLICY // CANCELATION POLICY

Please read below our booking policy before booking​

​For Dual Bookings please call 0262957072 they cannot be made online. We do not do group bookings.

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Securing a booking  - We require a deposit on booking -the deposit on the service can seen & paid through our online booking portal or over the phone.

*This is a non-refundable deposit, it can be added as a salon credit and can be transferred if you need to move your booking to another time/day. If a cancelation policy comes into action you will need to secure appointment again. 

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Redeeming a Gift Card/Voucher - You will need to call to book

We do require Gift Card Number to secure booking. If you fail to show to your appointment, the gift card is forfeited. 

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What if you need to cancel or schedule? As treatments times are especially reserved for you, we respectfully ask for as much notice as possible if you need to re-schedule or cancel an appointment. If you last minute on the day cancel, re-schedule or no show fees do apply. 20% re -schedule fee day before booking | 50% fee for last minute on the day cancelation | 100% no show fee.

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When do you arrive for your reservation? 

We request you arrive at least 5 minutes prior to your appointment if you are a new client. This will allow yourself time to change & for first time clients this allows you to complete any essential consultation forms.​

 

What if you are late for my appointment?
Arriving late will unfortunately limit the time of your treatment & your payment will remain unchanged. Ensure you arrive on time to experience the total benefits of your treatments